Kebijakan Pengembalian Dana

Welcome to My Agent. This Refund Policy outlines the terms and conditions regarding refunds for subscription plans, credit top-ups, and any paid services offered on our platform. Please read this policy carefully before making any payment.

1. General Policy — No Refunds

At this time, all purchases and subscription fees on My Agent are strictly non-refundable. We offer free access and trials to allow users to explore and evaluate the platform before committing to any paid plan.

2. Special Exception: Complete Service Inoperability

A refund will only and strictly be considered if the service is completely unusable under the following conditions:

There is a total outage or fatal technical failure on the core infrastructure of My Agent that prevents all primary platform functions from operating.
The critical issue has been formally reported to our support team, and our technical team is unable to resolve the issue or restore service within a reasonable timeframe (at least 72 consecutive hours from verified report acknowledgment).

3. Ineligible Circumstances

Refunds are not granted under circumstances including, but not limited to:

Change of mind: Deciding you no longer need or want the service, or choosing the wrong plan.
Lack of usage: Inactivity or failure to use the allocated quota, credits, or features during the subscription period.
Client-side issues: Unstable internet connection, local browser/hardware incompatibility, or configuration errors on the user's end.
Third-party service issues: Downtime, rate limiting, or account suspension by external providers connected to your agents (e.g., OpenAI, Google Workspace, Anthropic, Meta/WhatsApp).
Violation of Terms: Account suspension or termination resulting from a violation of our Terms & Conditions or acceptable use guidelines.
Scheduled maintenance: Temporary unavailability during pre-announced maintenance periods.

4. Refund Request Procedure

If you experience a total service failure that meets the exception criteria above, you may request a refund by following these steps:

Submit your claim within 7 calendar days of the total service outage incident.
Send an email to [email protected] with the subject line [Refund Request] - [Registered Email].
Attach complete documentation, including registered account details, transaction receipt/invoice ID, an explanation of the total outage, and supporting evidence (screenshots, screen recordings, or error logs).

5. Review and Processing

Our technical and finance teams will review system logs and transaction records within 3 to 5 business days. The determination of refund eligibility by My Agent is final. If approved, the refund will be issued to the original payment method or an agreed alternative (less any applicable third-party payment gateway processing fees) within 7 to 14 business days.

6. Changes to This Policy

My Agent reserves the right to modify or update this Refund Policy at any time. Any changes will be posted on this page with an updated revision date.

7. Contact

For questions or clarifications regarding this policy, please contact: [email protected] (Bekasi, Indonesia).